Frequently Asked Questions
1. What is the shipping policy?
All orders will ship no later than the next business day (excluding custom monogram orders). We ship through USPS unless you choose another option. Outside of promotional free shipping periods, USPS standard shipping is $4.95 for any order under $100, and free for any order above $100. If you need a faster shipping option, please choose from our other options, noting that faster shipping options have higher shipping fees. Please contact us at (434) 979-1212 if you have any questions or concerns about shipping.
2. Does Duo ship outside of the United States?
We always welcome orders from outside the United States, however they will be subject to an additional shipping fee, and possibly customs and importation costs. Please contact us at (434) 979-1212 or at firstname.lastname@example.org if you have any questions.
3. What is Duo's return policy?
Our full online return policy can be found here. For in store purchases, new items can be returned in 7 days for a full refund or 14 days for store credit. Sale items can be returned within 7 days for store credit only.
4. There is no size guide listed. How can I determine if something will fit me?
Unfortunately, every brand and even style has its own fit. We try our best to be as familiar with these discrepancies as possible. Please call us at (434) 979-1212 if you are interested in a particular item and need more information on how it may fit.
5. Does Duo have any other store locations?
No, our only physical location is located off the historic "Corner" at the University of Virginia in Charlottesville. Previously, we had a location in Harrisonburg, Virginia, and a seasonal "Pop-up" location in the Shops at Stonefield. Our online shop is available to everyone worldwide and open 24/7, 365 days a year.
6. Does Duo accept new vendors?
Duo does not buy merchandise from new, start-up vendors or wholesale representatives outside of the markets we attend.
7. Can I host my private shopping event at Duo?
Yes, we do host private shopping events at our store for philanthropic organizations. Generally they occur on Thursdays from either 5-7 PM or from 6-8 PM. We give shoppers a discount or promotion and also donate 10% of the proceeds go to your 501(c)3 non-profit organization. Please get in contact with us by sending an email to email@example.com for more information and to schedule your event!
8. Will Duo donate to my philanthropy/charity?
Yes, Duo is glad to consider donating gift cards to events hosted by local non-profit organizations in our community. Please submit your donation request at least 2 weeks in advance of the date of your event along with your philanthropic cause and tax identification number. You can either email us at firstname.lastname@example.org or stop by our store.
9. Does Duo buy and sell gently worn clothing?
All items on the Duo Boutique website (www.shopatduo.com) are New (not pre-worn). We do buy and sell gently worn clothing at our Charlottesville, Va. store, The Upstairs at Duo. For more information about our gently worn clothing or how you can sell clothes to us, please visit The Upstairs at Duo website or call us at the store at (434) 979-1212.